FairPoint Releases New Cloud Contact Center White Paper

CHARLOTTE, N.C., Nov. 01, 2016 (GLOBE NEWSWIRE) — FairPoint Communications, Inc. (Nasdaq:FRP), a leading provider of advanced communications technology in northern New England, has published a white paper that examines today’s options for contact center solutions. Titled “No Hardware: Making the Case for a Cloud Contact Center,” this new resource summarizes the benefits and challenges of on-premises and cloud-based solutions.

When selecting a contact center solution, businesses must consider several factors. This white paper looks at:

  • Cost
  • Flexibility
  • Scalability
  • Control
  • Features

“An advanced contact center solution can help provide a modern, scalable, omnichannel customer service experience,” said Greg Ross, FairPoint Vice President of Product Management. “But, before choosing a contact center solution, an organization must carefully consider the deployment model. Our white paper looks at the benefits and challenges of cloud-based and on-premises solutions, and helps businesses choose the option that addresses their short- and long-term requirements.”

To download the new white paper, please visit:  www.Business.FairPoint.com/CloudContactCenter 

About FairPoint Communications, Inc.

FairPoint Communications, Inc. (Nasdaq:FRP) provides advanced data, voice and video technologies to single and multi-site businesses, public and private institutions, consumers, wireless companies and wholesale resellers in 17 states. Leveraging an owned, fiber-based Ethernet network — with more than 21,000 route miles of fiber, including approximately 17,000 route miles of fiber in northern New England — FairPoint has the network coverage, scalable bandwidth and transport capacity to support enhanced applications, including the next generation of mobile and cloud-based communications, such as small cell wireless backhaul technology, voice over IP, data center colocation services, managed services and disaster recovery. For more information, visit www.FairPoint.com.


Media Contact:Angelynne Beaudry207-210-3079aamores@fairpoint.com