Geely Motor Philippines has expanded its nationwide service network with a six-month stockpile of both fast- and slow-moving parts, covering periodic maintenance service and brake components, accessories, chemicals, and lubricants. Supported by a high fill rate, the inventory is intended to reduce service delays and ensure parts availability across the network.
“We are actively working to make this level of parts availability the standard across our network, with full implementation expected soon,” said Sylva Yu, CEO of Geely Motor Philippines. “This enables our service teams to complete more repairs on the first visit and significantly reduce downtime for customers.”
Geely’s new operating model improves on its previous approach by eliminating the frustration vehicle owners once faced, when minor repairs often turned into long, drawn-out ordeals as cars sat idle for days or even weeks waiting for parts.
Cutting out layers of paperwork and approval means owners get their cars and their lives back quicker. Geely’s supply chain upgrade is paired with faster warranty processing and greater dealer authority. Warranty claims can now be approved in one day without the head office having to sign off. Dealers are authorized to issue approvals on-site, eliminating administrative delays and reducing vehicle downtime.
Geely will also hold quarterly customer service engagements in partnership with dealers. These sessions provide vehicle assessments, direct consultations with service advisors, and updates on recommended upkeep based on driving conditions. Dealers may also introduce new tools or service technologies during these events to keep owners informed of available maintenance options.
The aftersales network now includes 30 operational dealers nationwide. Each site is equipped for scheduled servicing and complex diagnostics, with increased manpower allowing more service bays to operate simultaneously. This translates to shorter queues during peak periods and improved customer experience.
All changes are being implemented under Geely Motor Philippines’ direct operations model, established earlier this year when Geely Auto Group set up its Philippine subsidiary in Makati City. The shift enables faster decision-making, closer dealer coordination, and alignment with global service standards.
“These improvements come with a clear standard for how we operate,” Yu added. “We have set fixed benchmarks for parts availability, repair turnaround, and dealer readiness, and we will track and maintain them as part of our operating discipline.”