Honda Cars Philippines, Inc. (HCPI) is voluntarily recalling 10,136 units of the 2018-2019 Accord, BR-V, Mobilio, City, Civic, Jazz, HR-V and CR-V models due to faulty fuel pumps containing defective impellers. The initiative aims to ensure customer safety and address fuel pump-related vehicle concerns such as inability to start-up or becoming inoperative.
Affected customers may avail of the fuel pump service kit replacement in any of the 34 Honda Cars dealerships nationwide beginning July 2020. Replacement parts and labor for this voluntary recall is free of charge. The servicing process may take up to a maximum of one and a half hours.
A recall notification letter will be mailed to owners of affected vehicles. Customers may also verify if their vehicle is affected by encoding its 17-digit chassis number or vehicle identification number in the Chassis/VIN search tool of the recall information webpage at www.hondaphil.com/recall.
HCPI apologizes for any inconvenience caused to owners of these vehicles and assures that this voluntary safety recall is conducted to ensure their safety. HCPI also urges affected Honda customers to have their vehicles checked right away.
To ensure smooth servicing during these uncertain times, affected customers are highly encouraged to schedule an appointment with their preferred Honda Cars dealership for the fuel pump service kit replacement. Customers can also contact Honda’s customer service hotline, 1-800-1000-HONDA (46632) or (02) 8857-7240 between 8am to 5pm, from Monday to Friday, or email email@example.com for further assistance.