Lalamove, a leading on-demand delivery platform, reaffirmed its commitment to strengthening its consumer safety initiatives by safeguarding consumers and empowering online businesses through the Department of Trade and Industry’s (DTI) E-Commerce Philippine Trustmark.
The E-Commerce Philippine Trustmark is a landmark initiative that complies with Republic Act No. 1167, also known as the Internet Transactions Act (ITA). It’s a government-issued digital badge that helps consumers verify the authenticity of platforms and online sellers, strengthening trust and accountability in the digital marketplace.
As a platform that serves about 35,000 businesses daily, Lalamove is committed to remaining trustworthy, safe, and adhering to fair e-commerce practices by being a Trustmark-registered app.
“We appreciate Lalamove’s effort to become our trusted partner in supporting the initiative of the DTI to address the public’s common concern over illegitimate online businesses through the E-Commerce Philippine Trustmark. With many businesses using Lalamove in their daily operations, the Trustmark will be able to help assure the safety and security of their consumers’ transactions,” said Dir. Atty. Eryl Royce R. Nagtalon, officer-in-charge of the E-Commerce Bureau of DTI.
“One of Lalamove’s core purposes is to connect MSMEs and consumers; that’s why we are continuously doing our part to make sure that every transaction they do on our platform is safe and secure. We believe that by supporting DTI’s fight against fraudulent activities in e-commerce platforms, we can help our customers protect themselves better,” said Djon Nacario, managing director of Lalamove Philippines.
Lalamove has been proactive in educating its customers and partner drivers on safety practices, like identifying and reporting delivery mismatches. It’s also part of its continued efforts to ensure platform safety through Driver Facial Recognition and Goods Protection Promise.
Additionally, Lalamove will assist its MSME partners who are interested in applying for a Trustmark digital badge, further promoting a safe Philippine e-commerce ecosystem.
When MSMEs register for Trustmark, they will be issued a QR code and security features that will link to an online business database that consumers can check to verify if the business is legitimate.