Maya is extending its AI-first, data-first approach beyond financial services and into the way it attracts, hires, onboards, and engages employees.
Their goal is not to automate the human side of work, but to reduce friction, improve decision-making, and create clearer and more relevant experiences for candidates and employees. That approach recently earned Maya seven recognitions at the 2026 Stevie Awards for Great Employers.
AI-assisted recruitment with human accountability
In recruitment, Maya uses AI-assisted search to help identify candidates based on relevant skills and experience. AI-assisted outreach is also used to support more personalized conversations with potential hires.
The company stresses that hiring decisions and accountability remain with recruiters and business leaders. This distinction is central to its approach, with AI positioned as a support tool rather than a replacement for human judgment.
“For us, being AI-first is not about replacing human judgment. It is about using technology to remove friction, make better decisions and help people focus on work that creates value,” said Carla G. Lanza, chief people officer of Maya. “We are applying the same attention to simplicity, relevance and experience that shapes our products to how we build our teams and culture.”
Redesigning the employee journey
Maya has also reworked how prospective and new employees experience the company. Its employer-branding initiatives are intended to give candidates a clearer view of available roles, expectations, and opportunities before they apply.
Its onboarding program provides structured support from preboarding through integration, while employee engagement initiatives are designed to connect teams more closely with customers, recognition programs, wellbeing, and the broader purpose of their work.
The company positions this as an experience-design approach to human resources, applying some of the same principles used in customer-facing products to internal employee processes.
Seven Stevie Awards for Great Employers recognitions
Maya received a Silver Stevie Award for Experience-Driven Employer Branding and Bronze awards for Scaling High-Quality Hiring with Embedded AI, Engineering Engagement that Creates a BOLDER Culture, and Designing a Purpose-Driven, End-to-End Onboarding Experience at Scale.
Lanza also received a Silver Stevie Award for Chief Human Resources Officer of the Year. Andrea Agatha Pascual, employee engagement manager at Maya, received the Gold Stevie Award for Employee Engagement Professional of the Year, while Rose Ann Belangoy, senior lead for payroll at Maya, received a Bronze Stevie Award for Benefits or Payroll Professional of the Year.
The release says more than 160 professionals worldwide took part in judging this year’s awards. Employer of the Year category winners were determined using a combination of professional judges’ ratings and more than 178,000 public votes.
AI extends across the organization
Maya says AI is now used across a wider range of functions, including customer acquisition, personalization, service, credit, fraud prevention, operations, and talent management.
Its AI adoption is paired with governance and human oversight, with accountability, security, and responsible use positioned as core requirements. Its workforce initiatives extend that same framework to recruitment and employee experience, where AI is used to support decisions and reduce repetitive work rather than make final people decisions on its own.
In Summary
Maya is applying AI-assisted tools across recruitment, employer branding, onboarding, and employee engagement while keeping hiring decisions and accountability with human recruiters and business leaders. The approach earned the company seven recognitions at the 2026 Stevie Awards for Great Employers, including awards for AI-supported hiring, employer branding, onboarding, engagement, and HR leadership.