Today’s connected households rely on the internet to keep life moving, whether it’s a virtual meeting, an online class, a movie marathon, or a competitive gaming session. As digital activities become deeply woven into everyday routines, reliability has become just as important as internet speed.
Addressing this need, PLDT Home has introduced Fiber Always On, a broadband innovation designed to help households stay connected even during unexpected fiber outages.
PLDT Home claims to be the first internet service provider in the Philippines to offer a hybrid modem that seamlessly combines fiber and LTE connectivity in a single device. The solution automatically switches to its built-in LTE backup whenever fiber service becomes unavailable, helping minimize disruptions without requiring customers to manually activate a mobile hotspot, maintain a secondary connection, or subscribe to a separate backup service.
Unlike conventional broadband setups that disconnect during service interruptions, PLDT Home Fiber Always On is designed to deliver a more resilient internet experience by leveraging the combined strengths of PLDT’s fiber and wireless networks.
Keeping Families Connected
“Today, the internet has become a vital part of everyday family life, whether it’s for work, online learning, entertainment, or staying close to loved ones. We understand how disruptive it can be when that connection is suddenly interrupted. That’s why with PLDT Home Fiber Always On, we’re giving families added peace of mind by keeping them reliably connected even during unexpected outages. At PLDT Home, we remain focused on delivering a smarter, more resilient internet experience, powered by the combined strength of our fiber and wireless networks,” said Viboy E. Añonuevo, vice president and head of Home Fixed Broadband.
Maintaining reliable internet connectivity requires a vast fiber-optic network spanning several kilometers. While highly resilient, fiber networks can occasionally be affected by accidental external damage caused by construction activities, roadworks, pests, and even vehicular incidents. Depending on the nature and location of the damage, repairs may take time to complete.
Designed for Minimal Disruption
Designed to address one of the most common frustrations among internet users, PLDT Home Fiber Always On enables customers to continue working, attending online classes, streaming content, gaming, and managing connected devices with minimal interruption.
The modem also automatically generates a service repair ticket within 15 minutes of downtime, helping accelerate issue resolution while keeping households online. Once fiber service is restored, the modem automatically switches back to the fiber connection without requiring any customer intervention.
As more households embrace digital lifestyles, uninterrupted connectivity is becoming a necessity. This is especially true for homes where multiple users simultaneously work, study, stream, game, and stay connected throughout the day.
Switching to Fiber Always On
PLDT Home makes switching easy with a seamless transition to Fiber Always On. Customers who switch to PLDT Home Fiber Plan 1399 and up will enjoy free Always On service fees for six months, free installation worth PHP3,600, a free speed boost of up to two times faster, and unlimited entertainment from Cignal.
Learn more: https://www.pldthome.com/switch