Select Nissan dealerships in the Philippines under General Community Quarantine (GCQ) resumed full or partial operations, as the country continues to observe health guidelines to control the spread of the COVID-19 pandemic.
Under what it considers as the “new normal” for its operations, Nissan announced several guidelines for these dealerships when they reopen for sales and service operations to ensure the health and safety of customers, employees, business partners, and the communities.
Prior to opening, Nissan dealerships will be conducting a wall-to-wall disinfection of facilities, followed by thrice-daily sanitation of the facility. Dealer personnel will be provided with personal protective equipment (PPEs) in the workplace, such as face shields, face masks and disposable plastic gloves. Customers will likewise be requested to wear PPEs when entering dealership premises, and will be provided with complimentary face masks and plastic gloves if they have none. Measures such as contactless temperature checks, daily health monitoring of symptoms for employees, and limiting the number of people inside the dealerships will also be implemented.
Disinfection, sanitation, and physical distancing guidelines will also be implemented in sales and service operations. This covers activities such as test drives, product demonstrations, vehicle maintenance and delivery, road side assistance, as well as marketing activities. For example, test drives will be limited to two people including the driver. Customer appointments will be prioritized over walk-ins. Online and telecommuting solutions for customer interactions are greatly recommended. Existing vehicle disinfection and sanitation procedures will become more strict and stringent.
The Nissan Customer Assistance Center will also be advising customers on the health and safety guidelines when they call in for service appointments or showroom visits.
“Even though we are entering a ‘new normal’ as an effect of the COVID-19 pandemic, our commitment to provide excellent customer service and experience remains the same. Our priority right now is to keep our customers and employees safe and healthy in our dealerships through these guidelines,” said Atsushi Najima, president and managing director of Nissan in the Philippines.
As of May 4, Nissan dealerships in Ilocos Norte, Isabela, Dumaguete, Palawan, General Santos, Butuan, and Camarines Sur have resumed sales and services operations. Dealerships in Bohol, Tacloban, Cagayan de Oro, and Iloilo were also opened but only for services.