Agoda, the digital travel platform, has introduced EasyCancel, a feature which allows participating partner hotels and properties worldwide to offer their guests greater booking flexibility and the option to cancel up to 24 hours before arrival. This will relate to all bookings made until 30 June 2020.
Agoda unveiled the new product in response to customers’ desire for broader flexible booking solutions, thus reducing guests’ concerns by providing the assurance that there will be no issues canceling their booking with EasyCancel partner properties if they need to do so.
The program, which launched in March, has been particularly appealing to and received strong support from partners in the US, the UK, throughout South East Asia—Philippines, Thailand, Taiwan, Malaysia, Vietnam, Indonesia—plus China, Japan, South Korea, and India.
Agoda’s vice-president of partner services, Errol Cooke, explains, “The EasyCancel feature is part of Agoda’s proactive response to support guests and hotel partners in this current challenging landscape. We have always used our technology to develop features that can add value and productivity for our partners, and continue to do so with the EasyCancel feature. The EasyCancel product allows guests to be confident that they will be able to change plans up until 24 hours before arrival if needed.”
All participating hotels and Agoda Homes offering the EasyCancel flexible cancellation policy will have highly visible Agoda EasyCancel icons on the website.
However, any guest’s booking cancellation received within one day before arrival date will incur the full period charge, while failure to arrive at the hotel or property will be treated as a no-show and no refund will be given, as stipulated within the property policy.