Teleperformance, the global leader in digital integrated business services, is set to deliver on growth targets for its Philippine business as the company focuses on driving essential support to the digital transformation of both domestic and global markets.
The Teleperformance Philippines leadership team, coming from the 21 business sites in Luzon, Visayas, and Mindanao, gathered in a four-day virtual conference aptly called Lead Our Ship. The annual event, using a virtual platform for this year, aimed to strengthen leadership pillars in order to effectively roll out the company’s latest technological solutions, analytics, automation, and process improvement innovations for all industries being challenged by disruptive digital transformation.
The Teleperformance summit came in the midst of a global crisis, which has resulted in unprecedented situations for all organizations big and small. During these uncertainties, Teleperformance’s expertise in enabling safe and efficient digital journeys for clients has been leveraged to create the same quality experience for its own employees, as demonstrated by the successful roll-out of the game-changing TP Cloud Campus and the Work-at-Home (WAH) solutions.
“I don’t think I’ll ever get done saying thank you for the work that was done in response to COVID-19,” said Teleperformance Philippines chief operations officer Mike Lytle as he recounted the first couple of months of the global pandemic and shared the results of the fruitful collaborations.
Lytle headlines the summit and, together with Teleperformance English World CEO Jeff Balagna, launched the company’s latest battle-cry to re-imagine a better normal for all. The points were expounded on by a roster of featured resource speakers — leaders from Teleperformance Group, as well as experts from inter-disciplinary pillars of leadership and management such as former Philippine Basketball Association coach Chot Reyes, former UP Chancellor Dr. Mike Tan, and Liter of Light head Illac Diaz.
Moreover, the Teleperformance conference covered the well-rounded concept of leadership that enables, grows, and keeps their teams resilient in the midst of crisis. At the end of the summit, the delegates affirmed their personal commitment to move as One TP, remaining agile and sharp through continuous learning and improvement, and to be the clients’ digital transformation partners for end-to-end service re-design and customer issue resolution.
“We move forward through cross-team collaboration and team-based problem-solving. We have to work as one to be able to deliver the solutions of tomorrow,” Mike Lytle said.