ING Philippines announced the launch of its payment account “ING Pay” that is designed to make everyday payments more convenient and secure especially during a time when these activities are increasingly done digitally.
Doing things at home whether that is for work, business, or personal needs has changed the way people manage their many commitments. It has also given us time to pick up a new hobby or even explore further that thing we have always wanted to do again at home, whether that is gardening, writing, baking, or even focus on other interests or things that we are passionate about.
“We have received very encouraging results since our launch in 2018 with our entry product – ING Save Account. The launch of ING Pay further demonstrates our commitment to empower customers as they look for a safer and more efficient way to make payments and transactions in the midst of the pandemic. Now ING customers can transact digitally at the convenience of their home. We take the hassle out of payments so our customers can spend more time on the things that matter to them,” said ING Philippines country manager, Hans Sicat.
The design of ING Pay is aligned with the bank’s global brand tagline ‘do your thing’, which encourages people to do more of the things they love by minimizing the friction and maximizing the simplicity of banking.
Hans added that ING Pay will now work hand-in-hand with its award-winning savings account, which offers the highest interest rate in the market. ING customers can continue to enjoy a fully mobile account opening experience with just one government-issued ID and having multiple digital ways to fund the ING Pay and ING Save accounts using PESONet, InstaPay or mobile check deposit via the ING app.
Commenting on how ING Pay provides a differentiating experience, Mohamed Keraine, head of retail at ING Philippines shared that “a successful product is able to address true customers’ needs. With a strong focus on customer-centricity, we are able to leverage technology and make banking processes easy, so customers do not have to spend more time than necessary. We deliver personal and instant insights so customers can take actions or just have a peace of mind that their finances are being taken care of.”
For example, ING Pay features more than 70 pre-enrolled billers and merchants, including major utilities, credit cards, insurance and telecommunication companies. By doing so, customers do not need to spend extra time filling up the biller or merchant’s info when making a payment.
“A non-negotiable aspect is to keep our customer’s account and information safe. We offer every ING Pay customer a free virtual debit card where the details are only accessible via the ING mobile app, so they do not have to worry about card details falling into the wrong hands. ING Pay customers can also freeze or unfreeze their card in one tap via the ING mobile app when they need to secure it.”
Mohamed also revealed that “the ING Pay physical debit card will be available soon so look out for our announcement on social media and notifications. And with the festive season approaching, we hope our customers can have an enjoyable time spending for the holidays by offering 5%* cash back on all their purchases using either the ING virtual or physical debit cards from now until December 31. Each ING Pay customer can receive up to PHP 50,000 in cash back, with no minimum spend per transaction.”
With the ING Pay physical debit card, customers will be able to withdraw cash at any local BancNet ATMs. Both the virtual and physical cards can be used for purchases and transactions at online or physical stores.
Noting the increased in digital transactions in the last few months, ING Pay offers free instant fund transfers via InstaPay to participating financial institutions in the Philippines. Mohamed emphasized that ING customers also do not have to worry about any fees when opening accounts or transferring funds via InstaPay and PESONet. The bank has maintained a no-fees policy since its launch in 2018 and intends to keep it that way as part of the value that it delivers to customers.
“Easy, personal, instant and seamless banking is no longer just a concept. Now, all it takes is a smart phone and internet connection for you to enjoy these benefits,” Mohamed added.