Alorica, the world’s largest customer experience provider serving the U.S. market, and third largest in the world, is hiring 8,000 Filipinos to bulk up their current 30,500 employees in 17 office locations across the Philippines. The vast majority of the new jobs are for customer engagement experts, but Alorica is also hiring supervisors, quality assurance managers, facilities coordinators and Human Resources and IT professionals. Nearly all of the 8,000 new positions are full-time.
The hiring announcement came during the formal unveiling of Alorica signage at the company’s flagship office in Quezon City last 24 October 2016. Alorica has 12 customer engagement centers in the National Capital Region, and 5 in the progressive cities of Laoag, Clark, Lipa, Cebu, and Davao.
“At Alorica, we’re earning more business every day and growing at a phenomenal pace,” said Bong Borja, Alorica Asia president. “And since we’re in the people-to-people business, we need to hire thousands of more amazing people to create even more insanely great customer experiences.”
“Whether interacting with customers on the phone, online or on social media, Alorica’s people are the cornerstone of our success,” said Borja. “We hire engaging, outgoing people who like serving others and then we invest heavily in their training to help ensure they’re set up for success. So, it’s no surprise that seventy percent of Alorica’s supervisors, managers and directors started at Alorica on the front lines.”
In addition to training and career opportunities, Borja said Alorica also sets itself apart by investing in its unique culture. Each Alorica office appoints Culture Champions who drive employee engagement. They’re responsible for organizing fun daily and weekly activities on site, managing annual family-friendly events at their offices and coordinating employees to volunteer at local non-profit organizations to help the less fortunate. For example, the company recently hosted a job fair at which Alorica employees, guests and applicants alike participated in a flash mob dance-off and had fun taking pics in a photo booth and sharing them with friends on social media.
Alorica currently has 92,000 team members worldwide.
