With the holiday shipping season in full swing, Lalamove is taking its commitment to secure and reliable deliveries a step further through Goods Insurance, a built-in insurance coverage powered by Pioneer Insurance that automatically insures every booking for up to PHP20,000 against loss, damage, or robbery, starting November 7, 2025.
From gift boxes headed for reunions to bulk orders keeping small stores afloat, more Filipinos are relying on couriers to move goods safely during the busy season. For small business owners, every shipment counts, and the assurance of coverage helps them focus on growth rather than worry about potential setbacks. Goods Insurance applies to all deliveries booked through the Lalamove app—no registration or additional steps are required.
“Filipinos use Lalamove for all their delivery requirements, from business deliveries to family gifts, especially when the holiday season gets hectic,” said Djon Nacario, managing director of Lalamove Philippines. “The automatic P20,000 insurance coverage applied to every Lalamove booking strengthens that trust by giving users built-in coverage through Pioneer Insurance.”
For entrepreneurs and online sellers, the protection offers something rare in the on-demand world: confidence that extends beyond speed and efficiency. The policy covers accidental damage, loss during transit, and robbery or pilferage reported within 72 hours of pick-up, creating safeguards for those who rely on each successful trip to keep their operations running smoothly.
Safer deliveries ahead
Goods Insurance also ties into Lalamove’s broader safety efforts, including facial recognition log-ins for partner drivers and PadaLala 101, an education drive that promotes responsible booking through reminders such as “Double Check the Details” and “No Match, No Give.” The company says combining technology, prevention, and protection builds a culture of diligence shared by both customers and drivers.
A 2025 report by Mordor Intelligence noted that reliability and safety now define competitiveness among Philippine logistics providers — a shift reflected in Lalamove’s move to make insurance protection standard for every user.
Evolving partnership
The partnership between Lalamove and Pioneer Insurance, together with KRM Re, the country’s leading independent finance, risk and resilience advisor, is expected to continue evolving in the coming year as both firms explore ways to streamline claims and strengthen customer support.
“This partnership is not just about working together”, said Armand Pesigan, Pioneer Insurance Underwriting and Claims Head. “It’s about making things easier for our customers. By combining Lalamove’s speed with Pioneer Insurance’s dependability, we’re creating solutions that simplify claims and improve every customer experience.”
These steps form part of Lalamove’s broader roadmap to make safety and trust permanent pillars of its service. The initiative also positions the platform to expand in response to the changing needs of Filipino senders and small entrepreneurs.
“This isn’t a one-off campaign,” Nacario added. “It’s how we build reliability into what we do. Every update—whether in safety, speed, or protection—comes down to one goal: helping Filipinos move what matters with confidence.”
The new goods insurance coverage is already active for users nationwide. For more information visit: https://www.lalamove.com/en-ph/blog/lalamove-goods-insurance