Last-mile logistics company Ninja Van Philippines has implemented its contactless delivery service to safeguard the well-being of its riders and customers amidst COVID-19. Through this service, which is backed by scalable technology solutions, the company ensures that social distancing is observed as they continue to deliver essential goods to customers during the enhanced community quarantine. More than providing convenience to customers, last-mile logistics has become an essential aspect of helping Filipinos cope with the pandemic and Ninja Van is committed to bringing safe, reliable, and hassle-free services.
Concurrently offered in several of Ninja Van’s markets including Singapore, Malaysia, and Vietnam, the service allows riders to place the items on a designated surface where customers can receive it upon delivery. For Cash on Delivery transactions, customers are advised to put the payment in an envelope and place it on the surface where the rider can collect it once customers have stepped back. To complete the transaction and ensure verification, the rider will then take a photo of either the parcel with an ID or the parcel with the receiver as proof of delivery.
Ninja Van also ensures that their riders who serve as frontliners adhere to their Station Process Flow across all their hubs to maintain a COVID-free workplace.