Financial services are the bearer of not only offering secure platforms but also educating consumers on how to manage good financial hygiene. UnaCash takes a proactive approach by integrating both. The focus is to empower consumers to actively seek steps to understanding digital risks and become vigilant against potential threats, all the while learning how to choose a platform that demonstrates a commitment to security.

As fintech adoption continues to rise in the Philippines, financial services increasingly serve a role in addressing vulnerabilities and safeguarding information in the evolving digital landscape.

Data breaches, fraud, and identity theft are among these significant challenges, especially in a digital environment where artificial intelligence (AI) plays a growing role in the digital ecosystem. Amid this rapid digital advancement, there is a rising concern about data protection and the application of security measures. Survey data released by Statista in 2024 revealed that 50% of respondents reported being targeted by phishing attacks, while 42% encountered smishing, a type of fraud scheme carried out through text messages.

Considering this, and as the global business landscape commemorates Data Privacy Day on January 28, a heightened awareness to combat these challenges and a recurring prompt highlighting the importance of taking proactive measures in safeguarding personal data are necessary

Here are detailed recommendations from UnaCash on the best practices for safeguarding personal data:

Use strong and unique passwords.  One of the most effective ways to protect online accounts is by using strong, unique passwords. Ensure that the corresponding accounts per platform uses a different password to guarantee that they are individually protected.

Enable two-factor authentication. Make sure to enable the two-factor authentication (2FA) on your financial apps and online accounts to add an extra layer of security. The second verification step, such as a one-time password (OTP) sent to your mobile device or email, helps reduce the chances of unauthorized access for the account.

Learn to identify and beware of phishing scams. Phishing scams are one of the most common ways where personal information is obtained illegally. These can appear as emails, social media posts, or SMS messages from seemingly legitimate companies. Always double-check the source of any communication and avoid clicking unfamiliar links. Upon receiving one, you can immediately visit the official website of the company or inform their customer service to verify its authenticity.

Make regular updates on your software and apps. Updates ensure that security vulnerabilities are mitigated against potential hacking attempts. These updates often contain important security patches that can help you protect your data against emerging threats and keep your digital environment secure.

Always monitor personal transactions. Track transaction histories for any unusual activity or discrepancies. For unauthorized changes, immediately report to the service provider to ensure that the account remains protected from fraud.

“We have witnessed the digital landscape rapidly evolve in recent years. Financial solutions like us advocate consistently on educating consumers on how to practice good financial hygiene, and of course, navigate the digital space safely,” said Sean Plantado, channel manager of UnaCash. “We want our customers to be better equipped to safeguard their personal information, regardless of what platform they are using.”

The Commitment to Secure Data by UnaCash

Consumers belonging to the GenZ bracket are increasingly entering the marketplace, highlighting the need for robust data protection since this generation is a significant player in the retail space. Statista indicates that vulnerabilities can impact individuals as early as 18 years of age, matching the analysis from UnaCash where 23 million working-age individuals in Southeast Asia will be poised as primary contributors in the digital economy by 2030. With this emerging consumer base, the financial services reinforces its mission to provide a secure and informed financial platform for its client-base.

Below is a list of simple practices of UnaCash to promote data privacy protection:

• Advanced security features. Integration of encryption, a multi-layer authentication, and a dedicated fraud detection team to ensure that user data remains protected against cyber threats. 
• Continuous consumer education. The data source and storage is found only in the UnaCash app, which consumers are responsible when it comes to and encourages users to generate a pin to open their account apart from the one-time password (OTP) authentication process.
• Responsive support. A dedicated customer support team ensures that users have access to timely assistance, be it in the physical store or through the UnaCash communication channels. This applies to suspicious activity or even resolving account concerns, a swift and effective support is being prioritized.
• Compliance on data privacy security measures. UnaCash is compliant with the NPC, adhering to the Data Privacy Act of 2012 and is continuously implementing data protection protocols. There are consistent security assessments to uphold the transparency and accountability in handling every customer’s data. Alongside this, UnaCash never stores application details physically or digitally through any other platform aside from its app to protect its overall storage location.

“It is important to highlight that awareness on financial security goes hand-in-hand with the broader goal of protecting personal data. A financially literate consumer is most likely to use secure platforms, easily identify risks, and take proactive steps to protect their respective data. UnaCash remains committed to fostering a culture of security and trust, ensuring that Filipino customers are confident with their financial journey without compromising their personal information in the digital space,” Plantado concluded.