HP’s Customer Delivery Inspection Helps Identify Fake Products

    HP Philippines helps protect businesses against possible counterfeit ink and toner cartridges circulating in the market by offering free Customer Delivery Inspection (CDI).

    The HP Customer Delivery Inspections are on-site examination of large or medium-sized deliveries of printing supplies which are suspected to contain counterfeits. If a suspected fake product is on hand, customers can request assistance from HP anti-counterfeiting and fraud experts.

    The inspections are meant to protect business operations from the impacts of using poor quality fake printing products and supplies, which can interrupt workflow and incur additional costs.

    HP customers can request for an examination by filling out a Customer Delivery Inspection request form and emailing it to [email protected]The HP anti-counterfeiting and fraud program administrator will review the request and will arrange a free product inspection if the suspicion is deemed to be credible. If counterfeits are found, the customer is will be advised to buy genuine products directly from HP authorized resellers.

    Customers can also do a mobile authentication, tamper-evident label check, security seal check, and online validation. By scanning the QR code on the product with a smartphone, customers can validate if their purchase is an authentic HP supply. Meanwhile, through the tamper-evident label check, consumers can look for signs of cartridge tampering: pattern lines do not match, colored label instead of transparent, or label text shows ‘seal is void’.

    To check the security seal, tilt the box front to back to show “OK” and “√” moving in opposite directions while tilting the box left to right will show “OK” and “√” moving in the same direction. To validate online, visit and enter the anti-counterfeit number found in the security seal.

    More information about how to avoid counterfeits can be found at

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