Leading telecoms and digital service provider PLDT, Inc. reaffirmed its assurances to its customers that the company is exerting all efforts to continue providing vital communication services despite the constraints imposed by the COVID-19 pandemic.
“Our customers need us now more than ever. Our internet services and solutions power homes and businesses and, keep families connected while maintaining social distance in these trying times,” said Al Panlilio, PLDT executive vice president and chief revenue officer.
He added that, “Given the continuing rise of the number of COVID-19 cases in our country, we need to pursue a delicate balance. We remain steadfast in our commitment to serve our customers while also ensuring the health and safety of both our employees as well as our customers.”
Health and Safety of Employees
The company is now carefully controlling the operations of its field and support personnel such as its repair and maintenance crews, its agents deployed in call centers as well as sales and service centers. While field crews remain ready to address emergency requirements and critical operations, they follow strict health, safety, and sanitation procedures.
Given that in-home services of PLDT Home field installers have to be carefully managed, customers who have any urgent concerns are urged to access PLDT Home’s online platforms such as pldthome.com, Facebook.com/PLDTHome, and Twitter.com/PLDTHome for assistance.
Keeping Filipinos Connected at Home
PLDT Home also initiated its meaningful #StayHome campaign which, apart from its underlying message of encouraging people to remain safely at home, also provides for free, valuable services meant to alleviate the burden felt by their subscribers during these difficult times.
PLDT Home has rolled out free Speedboost until April 30 for highly affected areas in Luzon including Metro Manila, Rizal, Bulacan, Cavite, Laguna, Kalinga, Cagayan, Ilocos Norte, Ilocos Sur, and Tarlac. This translates to minimum speeds of 25Mbps, which should be of great benefit to everyone working at home and for those who access entertainment streaming services for family bonding. In line with this, existing subscribers of PLDT Home Fibr Plan 1899 and up in Luzon are given an automatic one-month subscription of iflix VIP usable until April 30, giving them access to thousands of TV shows, movies and more.
For those looking for alternative internet services at home, PLDT Home quickly serves the PLDT Home Wifi Prepaid, an easy plug-and-play device for home use. Additionally, an extension to the double data promo for PLDT Home Wifi Prepaid customers is also being offered until April 30. With this, Home Wifi Prepaid customers can enjoy up to 200GB data for all sites and apps.
With the expected increase of home internet usage, PLDT has improved its network by expanding the caching capacity of its Data Centers. This will help avoid network overload and accommodate data traffic of commonly used social media and streaming sites such as Google, Facebook, and Netflix.
PLDT Home has also stepped up to help ensure Filipinos stay connected at home. PLDT Home implemented a 30-day bill payment extension period and suspended disconnection of overdue accounts of its postpaid subscribers with bill period between March 16 to April 15.
Free Calls and Access to Content
Similarly, PLDT Home provides subscribers convenient access to accurate and timely news and information. PLDT Home Wifi Prepaid and PLDT Home volume-based subscribers can get free access to verified government and news websites—the DOH NCOV tracker, the official websites of the Department of Health and the National Disaster Risk Reduction and Management Council (NDRRMC), plus the news sites of CNN Philippines, ABS-CBN, Philstar, BusinessWorld, GMA News Online, and TV5.
Free calls are also available for PLDT, Smart, Sun and TNT subscribers to the COVID-19 hotline 1555, National Emergency Response Center 8888 and Citizen Complaint Hotline 911.
“As the country faces the challenges brought about by the COVID-19 pandemic, PLDT Home is one with every Filipino family as we continue to provide the most reliable connections so that they can continue living their lives with normalcy – working, studying, playing, and praying together. As Filipinos stay home, PLDT Home’s unrelenting service will keep families stronger together and rise above this trying time,” concludes Panlilio.