Federal Express Corporation (FedEx) has enhanced the FedEx Import Tool (FiT) in the Philippines with an integrated duty and tax payment function. The enhancement lets importers complete key customs clearance steps on a single digital platform, from document submission and clearance processing to shipment status tracking and duty and tax payment. The goal is to help reduce delays and improve the overall import experience.
WHAT THE ENHANCED FEDEX IMPORT TOOL OFFERS
Key features of the enhanced FedEx Import Tool include:
- One platform for clearance: Import clearance management is available online anytime, anywhere for FedEx account holders and guest consignees.
- Real-time visibility: Shipment and clearance status updates help businesses stay up to date on progress and take prompt action when required.
- Proactive notifications: Alerts via SMS, email, or social media tell importers when action is required, helping keep shipments moving through the clearance process.
- Digital document submission: Customs documentation and information can be submitted online to streamline interactions and reduce manual paperwork.
- Integrated payments: Duties and taxes can be paid by credit card, e-wallet, or bank transfer, without logging in.
- Clearance documents on demand: Documents can be downloaded for easier record management and compliance support.
“The continued improvement of the FedEx Import Tool reflects our commitment to making cross-border shipping simpler through digital innovation,” said Garrick Thompson, managing director of FedEx Philippines. “By enabling online duties and taxes payments in the Philippines, we’re giving customers greater convenience, visibility, and control over their import shipments, while helping them reduce delays and keep their supply chains moving.”
FREE TO USE, AVAILABLE ACROSS ASIA PACIFIC
As businesses continue to navigate increasingly complex global supply chains, digital solutions that simplify customs clearance are becoming more important. The FedEx Import Tool is free of charge for both FedEx account holders and non-account customers. It lets importers and consignees manage the customs clearance process online, with payment, shipment visibility, and clearance management brought together in one platform for a faster and more transparent import experience.
Aside from the Philippines, the FedEx Import Tool is also available to customers across other Asia Pacific markets, including Australia, New Zealand, Japan, South Korea, Singapore, Indonesia, Malaysia, and Thailand.
MORE FEDEX TOOLS FOR SMOOTHER CUSTOMS CLEARANCE
The FedEx Import Tool is part of FedEx’s broader portfolio of digital solutions designed to simplify international shipping and customs processes for importers and exporters. FedEx Ship Manager™, a tool that helps small businesses manage their shipments online, now features integrated AI-powered tools that help improve documentation accuracy to support smoother customs clearance.
As part of these ongoing digital enhancements, the capabilities also include:
- Customs AI: An AI-powered chatbot that guides customers in creating more accurate product descriptions.
- Harmonized Tariff Schedule (HTS) Code Lookup: A tool that uses machine learning to help identify appropriate tariff classifications and reduce the risk of documentation errors that can delay shipments.
Together, these tools support FedEx’s commitment to making supply chains smarter and helping customers navigate an increasingly dynamic global trade environment.
For more information, visit the FedEx Import Tool page