The Land Transportation Office (LTO) now has a centralized system of managing all the data that enters its information base after German technology company Dermalog installed and fired up its Digital Governance Solution last Monday, February 17, 2020.
The digital governance system allows LTO to digitize and centralize all information it acquires, and services it delivers, into one structure that can be controlled and monitored at its headquarters in Metro Manila. The launching of the pilot project was witnessed by Asst. Secretary Edgar Galvante, LTO director.
The new system integrates all LTO services in a single database that includes all relevant data of Philippine citizens who have acquired a driver’s license. The information on the system includes the driver’s license (of course), automobiles registered to the said individual, penalties and payments for offenses committed like speeding or any kind of moving violation.
The new system allows LTO employees to process customer requests faster as they obtain all information at a glance with a few simple clicks, saving time and cost for the LTO. “The new system is one of the key steps on our way to becoming a frontline government agency showcasing fast and efficient public service for a progressive land transport sector,” said Asec. Galvante at the ceremony last Monday.
Included in the service is a user-friendly web-based interface that allows a citizen/client to access his/her records and see if he has any outstanding obligations related to his account such as an expired driver’s license, expired car registration, violation tickets, payment receipts, and more.
The solution also provides a reminder system that prods the client to renew a soon-to-expire license or car registration or to pay an overdue violation penalty. It also allows the client to begin the processing of renewals and payments within the system to expedite their activity at the LTO office.
Future online payment solutions are in the process of being integrated into the web-based user program to allow a client to pay for dues or penalties using GCash, debit or credit cards.
To implement LTO’s extensive modernization, DERMALOG has also built a complete state of the art datacenter in Metro Manila. DERMALOG had already provided a system for issuing biometric drivers’ licenses to the Land Transportation Office in 2017. With a total of 32 security features and additional biometric features, it is the most secure document in the Philippines.
Up to 20,000 licenses are issued by LTO per day so that about 14 million citizens already hold a biometric driver’s license. With the new database system, LTO and DERMALOG continue their successful cooperation.