Fuji Xerox Philippines has introduced new services that give businesses increased reliability and productivity. The services, namely Fuji Xerox Working Folder, Scan Translation and Production Remote Service all work together to ensure businesses are able to function without skipping a beat.
The first of the services, Fuji Xerox Working Folder, is a cloud service that lets users share documents securely over the cloud. Documents can be shared and received at offices or mobile devices, allowing access to important information any time, anywhere. Integrated with Working Folder is Scan Translation, which intelligently translates documents, both scanned and digital, greatly simplifying communication and coordination between participants despite being separated by both geography and language.
“With the Fuji Xerox Scan Translation cloud-based service, never has document language translation been as easy as photocopying. This is one of the innovative ways Fuji Xerox is serving the ever-evolving needs of the market, having a cross-border setting,” said Anna Penaflor, Head of Product Management at FXPI.
Finally, Production Remote Service, or PRS, allows a level of remote monitoring never before seen in the industry. Many of the more recent machines from Fuji Xerox continually poll data regarding device status and send it to a remote server. The server (not the particular device) is then interrogated by Fuji Xerox to make sure everything is functioning smoothly. Should there be a problem on the horizon, the company can take corrective actions even before the potential problem affects the workflow.
Geroge Nides, Senior General Manager for customer support for Asia Pacific Operations at Fuji Xerox Asia Pacific was very keen to point out that the info these devices send is purely related to maintenance, and that the receiving servers, not the individual devices are queried, ensuring customer data security. Should the device need more direct maintenance, however, the customer may give technicians remote access to the printer, the logs of which can be saved for additional peace of mind. Nides was also quick to point out that should the customer desire, a technician may also be physically be sent to the customer, though the vast majority of the time, remote access is able to solve the problem in minutes, rather than hours for an on-site visit. This sort of predictive maintenance further ensures maximum uptime, and the least lost revenue possible for the customer, and beats all other service and maintenance options available in the past.